VICTORIA - Akoya Cultured Pearl Single Pearl Pendant in SV925 Gold plated

Within Canada & USA

Free shipping on orders over $150 

 

International Shipping

We ship internationally. Please process to checkout for shipping rates to your specific location. Please note that orders ship from Canada and may be subject to additional customs fees upon delivery. 

 

LOST OR STOLEN PACKAGES

Please make sure to send your packages to a secure address. Once your package is in the hands of a shipping carrier (Canada Post, FedEx, etc.), it becomes the responsibility of the shipping carrier. If your package is lost or stolen in the delivery process or once it is delivered, please file a report with your shipping carrier and notify by emailing perleandjade@gmail.com. 

 

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. Perle + Jade is not responsible for delays due to customs.

For Made-to-order items:

All made-to-order items are FINAL SALE and therefore not eligible for return or exchange. All other products that are unworn and in original packaging are eligible for exchange or store credit if requested within 14 days of delivery by contacting perleandjade@gmail.com.

 

Please note shipping charges for returned items are at customer expense and we suggest a tracked service, as packages lost in transit are not our responsibility.

 

Store credit or exchange will only be extended once the item(s) have been received and inspected by our team. We reserve the right to refuse exchanges if we deem the product has been misused or the damage is not a defect. 

Other products: 

All returns must be:

• Unworn
• Have no signs of wear or damage
• In its original condition with tags still attached (if any)
• In all original packaging (box and pouch included)

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Perle + Jade will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Perle + Jade has the right to deny a return and have the item re-shipped to customers.